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- Re: Getting ACC Error
New Here ,
/t5/enterprise-teams-discussions/getting-acc-error/td-p/10085359 Sep 13, 2018 Sep 13, 2018
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After installing CC I get the below error when trying to run it. Repair does not work. I have used the removal tool and have gone through the registry to remote it and have reinstalled it and get the same result.
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1 Correct answer
Adobe Employee , Sep 13, 2018 Sep 13, 2018
Jeffrey_A_Wright • Adobe Employee , Sep 13, 2018 Sep 13, 2018
Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.
Thanks, Ann for the update.
If you feel you have implemented all four solutions in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged then please see Creative Cloud for team for information on how you can schedule a session with a Creative Cloud for Team expert to directly address the error.
If you do have any questions regarding the four solutions listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged
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Adobe Employee ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085360#M21642 Sep 13, 2018 Sep 13, 2018
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Hi Ann,
Sorry for the inconvenience!
Kindly follow the steps shared in the link for help: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged
Hope this helps!
Meanwhile, moving this discussion to correct forum for further help.
Moving to
Feel free to update the thread for any other questions.
Thanks
Kanika
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anna66840482 AUTHOR
New Here ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085361#M21643 Sep 13, 2018 Sep 13, 2018
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I have tried what is suggested and that did not work. I am still getting the same error.
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Adobe Employee ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085362#M21644 Sep 13, 2018 Sep 13, 2018
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Ann, sorry to hear that you continue to face errors when attempting to open the Adobe Creative Cloud desktop application. Did you receive any error messages while renaming the OOBE folder per the suggestions offered by Kanika? What about after you set up a new local administrator account? Did you receive any different errors in the newly created account?
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anna66840482 AUTHOR
New Here ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085363#M21645 Sep 13, 2018 Sep 13, 2018
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This happens with both new packages that I have tries. One with Remote Update and one without. I have tried almost all of the suggested fixes. Because of security I am not able to create a new admin account.
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Adobe Employee ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085364#M21646 Sep 13, 2018 Sep 13, 2018
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Ann, creating new installation packages will not resolve a damaged installation of the Creative Cloud desktop app. You mentioned that you are attempting to install packages. What type of Creative Cloud membership did you organization purchase?
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anna66840482 AUTHOR
New Here ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085365#M21647 Sep 13, 2018 Sep 13, 2018
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We have Team.
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Adobe Employee ,
/t5/enterprise-teams-discussions/getting-acc-error/m-p/10085366#M21648 Sep 13, 2018 Sep 13, 2018
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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.
Thanks, Ann for the update.
If you feel you have implemented all four solutions in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged then please see Creative Cloud for team for information on how you can schedule a session with a Creative Cloud for Team expert to directly address the error.
If you do have any questions regarding the four solutions listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged then please update this public forum discussion, Ann.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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