Car Hire in Los Angeles from £22/day - Search for car rentals on KAYAK (2024)

Took hour and a half to get picked up. Everything else was great.

Everything could have been better.

This is stupid that you need a credit card to rent the car but they charged my debit card without a problem

Pros:

Cancelled the trip, no opportunity for refund . . . zero, nada, zilch

Cons:

Any customer service

Pros:

Nothing I like about FOX

Cons:

FOX caused me so many porblems of my driver license issue. It ended up they jacked up the price of 3 days rental to 600 USD and convint me to purchase the rental. Eventually I walked to the next door , THRIFTY, and Thrifty didn’t give me any problem. They also offer me a decent deal. I WILL NEVER DO BUSINESS WITH FOX AGAIN

Pros:

San Diego dropoff was quick and convenient—the exact opposite of pick up at LAX which was horrible

Cons:

Desk agent and signing in on a tiny screen made for it to be easy to charge me for insurance I didn’t want or need. Car had only. been quick cleaned so windows needed help and there was stuff on the back seats

They charged me for additional fuel at drop-off even though I refueled before dropping car off. So don’t leave without confirming with the agent the fuel level and to get a receipt. Additionally, customer service is awful; I could not even call in to complain and get assistance. They just said to fill out an online form and email my issue and they would reply in 3-5 business days. But then how can they investigate my issue? Horrible customer service when you cannot speak directly with anyone about your issue!

Rental never happened, Hertz cancelled my reservation. Still trying to get my refund for this reservation.

The customer service was friendly and customer.

I had booked in advance and got a confirmed reservation for a SUV but when I went to the Hertz office in LA, the car was not available. The staff just shrugged saying a conformation does not mean the car is available. Really? What else do I need a confirmed reservation for but to make sure the desired car is really there? They gave me a car that was damaged, tank half empty, dirty, low tire pressure warning on, much to small. I had to cramp 5 people with luggage into a compact. Calling Hertz was useless, I never got a chance to talk to a real person. I had to physically drive to different locations and ask to get the right car. Finally I did, but this took the first day of vacation.

The car was extremely clean and it was great. The pickup location was a bit confusing, Initially I was not specifically aware that the pickup location was at the Marriott hotel. The address indicated the specific location; however, when the rental indicated it was through Hertz, I took the Hertz shuttle to the Hertz rental location. The Hertz rental location is nearby the actual pickup location and it did not say anywhere on my rental that I was picking up from the Marriott location. A simple indication it was Marriott location would have been great.

Everything went perfect with my car rental the entire trip. The only problem that leaves a sour taste in my mouth, which is making me leave a less than positive review, is that when I went to pick up the car I was charged a “Young Driver Fee.” While I am under 25, I had previously confirmed over the phone with an employee at the store that presenting my AAA membership card would wave the young driver fee. However when I land in Los Angeles to pick up my car, I am charged practically double what I expected. The employee at the counter informed me that because I “did not book the rental through AAA,” I would not qualify for the discount. Very unprofessional. My family has used Hertz for all of our vacations growing up, and now that I am taking my own trips I felt comfortable going with a company I knew. After this I may reconsider my loyalties.

The budget staff, car, and service were all good. However, the long wait made it very difficult in the heat. It took one and a half hours to get the car. There were so many people waiting that I thought they would run out of cars.

I waited nearly 1 hour to be picked up by the airport shuttle. Everything else went fine, but watching other rental company shuttles go by two or three times while I was waiting was disappointing. Particularly since my flight got in after midnight.

My rating are low because the pick up process was really below par from a customer service perspective. I would anticipate knowing the bookings for the day that one know what staffing to have. Not only were they short of people, the employees took their breaks as the lines kept growing. The total time per customer was very long in some instances and folks just appeared frustrated. After an hour and a half of waiting when I picked my car it gave me an indication that the oil needed to be changed. Lack of attention to derails - either the car should have been serviced or the oil sensor should have been reset. Low viscosity oil can cause engines to overheat. Bot something you want as a customer.

Pick up of my vehicle took 2 hours and 15 minutes!! Horrible experience with pick up!!! We waited 40 minutes alone at the airport for a shuttle as every other rental car company had shuttles there numerous times in that 40 minute wait. We would not recommend this Budget to anyone.

They tried to increase the price with forced insurance. When I repeatedly said no they eventually just got mad at me and angrily gave me the quoted price. Then they gave me no help with the car.

The van was not ready when I went to pick it up.

Pros:

Nice car rentals

Cons:

We reserved a car, specifying no insurance. When we were told to sign, we were not asked or told that the sales person had us signed to have insurance, adding to the cost. We were in a hurry, through we had a membership, but there was no express checkout line. We were charged more, dishonest!

Cons:

Cancelled reservation without telling me due to my delayed flight. Terrible customer service.

Pros:

friendly staff, very easy drop off, good selection of cars

Cons:

The Facility might be modernized some but it is an older building. It just looks a little run down. The cars have a lot of miles on them but are in good shape.

Cons:

High late fees Very slow transportation shuttle

Pros:

Everything was pretty convenient. Great price for a good car. No one hassled me about add-ons, etc, airport shuttle was quick, pre-paid gas price was actually pretty good, fairly nice people.

They didn’t have the car. Last minute they canceled me

Excellent.

Paid for insurance and enterprise didn’t accept any 3rd party insurance so i had to spend an hour and 3 different phone calls to get my money back. car also wasn’t ready for the reservation i had to wait 45 minutes.

Pros:

Quick and easy rental!

Pros:

Nothing

Cons:

Actually rent me the car for what I reserved it for online. Also I set the pick up and drop off location as LAX in Kayak and it made the reservation at downtown LA. That one is on Kayak.

Pros:

Nothing

Cons:

One employee called me saying they didn’t have the car I needed and they didn’t offer any options

The customer service isn't exceptional, but it's adequate. This is a respectable car company, one of the few remaining in an industry often marked by dishonesty. The staff were nice and helpful. The car was nice and clean. But we did experience over 40mins of delay before the car became available.

This was the most pleasant car rental experience from start to finish. Our check in agent was so friendly and accommodating, the car was clean and easy to check in and out, and when our flight was delayed 12 hours they were so kind in extending our rental. I will preferentially rent from Sixt in the future!

Pick up took awhile.

I personally liked how the rental collection and return process was so seamless. I knew the car would have been great but as a company SIXT exceed my expectations.

Really great customer service!

Very friendly and helpful staff member Charmain

I am really impressed with the service, their vehicles, and a really smooth process. They moved fast. The shuttle was ready and moved quickly to and from the airport terminal. I am close to being a road warrior and familiar with rental car companies. Most budget conscious car rental companies tend to be a mess and sneaky as hell. The person at the counter will naturally try to upsell you. That is their job because it creates profit for their business model. Don’t be upset about that. Learn the trade. Understand that if you have insurance coverage (legit and verifiable) you can decline their policies. If they offer an upgraded vehicle, decline it or be willing to pay for the nicer/bigger vehicle. I was treated with respect and transparency. I will return without hesitation. The only caveat is the location is off the airport campus and that requires transferring to a second shuttle. Not difficult, and not that much longer. Just call ahead for instructions and study them to avoid missteps. They will email you the day before you pickup and before returning your vehicle with clear instructions! I don’t see that much at all from other companies; much less from the large corporate franchises. Midway does a lot of things right. Give them a chance.

I will never purchase a rental car through Kayak or with Midway again. Kayak offered a $50 rental (insurance included) through Midway for the day for a Nissan Versa. When I arrived at Midway I had to pay for additional insurance because the insurance purchased with Kayak for the rental didn’t cover Midway’s cars. Midway doesn’t charge for the first 150 miles but after that it’s $.50 per mile. I paid $200 for a one day rental. Nickel and dimed the entire process. I will never rent from either companies again. It was my worst car rental experience.

The counter guy was very efficient and suggested an alternative to my original request from gasoline to an electric car. He was very knowledgeable and pleasant. I highly recommend this establishment

Friendly service. They seem To be treating you more like a family then an atm maxhine. Good almost new car. Like it. Will book them again.

I have never waited so long to pick up a car with a reservation already made. The location is either under staffed or they are just so slow. One customer representative specifically and aggressively trying to get costumers to pay more, to upgrade to expensive cars, pay for fast lane, add insurance. He is using fear tactics and it slows down the line highly.

The pick up line was exceptionally long and people at the counter were very rude and condescending. Will never rent the car at this company ever no matter how great deal they may offer. Terrible!

The car was dirty outside, had no washer fluid and the fuel tank was not completely full on pick up, however it was the vehicle ordered (whereas on 2 previous car rentals the chosen vehicle was not available - not through Avis).

I’m glad they were able to switch the driver name after we booked, I didn’t realize whoever makes the booking is automatically the driver but of course. The staff was patient and friendly. It would have been nice if they brought the car up from the parking spot. I am recovering from foot surgery and had specifically asked if they can bring up the car. No other “complaints” lol thanks team :)

I rented a car in the LA and and returned in Las Vegas. Everything went well. Only at LA airport it took a while for the shuttle appear to take us to the rental office, but the traffic was chaotic. Return the car to Las Vegas was very easy and quick.

They just closing down the location i pick for pick up without any notification. Lucky i still can get the bus to go to las vegas. They ruin my holiday. I’ll never use avis again!!!

I was told when I arrived in LAX that they “lost my reservation” which made no sense because I was able to show them my confirmation email. They were not helpful with resolving the issue and had an attitude like it was my fault. I was given the tiniest car that barely fit my suitcases and halfway thru the trip the check engine light came on. Luckily the roadside agent was pleasant and helpful but we still had to make a detour to Oklahoma City airport to exchange cars, this customer service agent was more helpful but was unable to extend my rental due to the delay, he explained it was a computer issue that didn’t allow him to help, this needs to be resolved on a corporate level because I lost multiple hours detouring to get a new car and was still expected to return it on time. The drop off at South Bend airport is not explained in detail, I circled the lot looking for a drop box to return the key in 4 degree weather, had to exit my car and walk down a walkway with almost no signage until I found a sign that said the drop box was inside, you can’t see this sign from the lot and the Avis website does not describe where it is.

Great

Car was not ready, huge line (1hr wait) in a facility where they were the only company with any wait at all.

The price was almost doubled at the car rental counter, no way speaking with kayak customer service

The taxes and drop fee were a surprise when picking up the vehicle as I thought my prepaid fee was my total.

I had a reservation with this bad reputation company, when I got to the counter the agent said he doesn’t have the car I requested, I should either pay extra money to get upgraded car or wait until they got a car, I asked how long I should wait he answered me “might takes hour” trying to enforce me pay them more.

I love how fast the check-in was and check out was even faster. Park the car and leave it there as as that. The car given was great, came with all the current safety features and plug ins for charging electronics.

3 1/2 hours in line to pick up car. Everything else was good. They are simply short staffed.

Over 2 hour wait for the car. Walked to enterprise and no wait.

Over charged for gas even though I filled it up full tank

Long line and unfriendly customer service. When we finally got the vehicle it had a change oil soon warning. Vehicle also had over 50k miles on it. Nice Chevy traverse but terrible pick up experience

Terrible fradulent

Awful queues and nowhere did it explain what fuel to put in the vehicle and there was no number to ring so we were ripped off with high fuel charges. Will never use again

Car was new, I got upgraded. Very long queue at pickup, waited 1,5 hours.

I was forced to pay excessive insurance cost not clearly explained.

They denied the rental beacause I Live in California. This was not part of the Terms and Conditions. No restriction was given when making the reservation. I was left stranded without a car and I had to pay 6 times what I paid on this reservation to get a car.

The wait to get our car was 2+ hours long. Car smelled like cigarettes. Paid $70 USD for a full tank of gas and only got it about 3/4 full (I have a picture). The insurance coverage part was confusing as there was not really any info re- coverage while I was booking the car online, so it was a bit of a shock to have to pay over $400 USD the day of just for car insurance. I would have looked at other car rentals if I had known. Would not recommend and will not be using NU Car Rentals for further trips.

Never even got the car - no shuttle available. Said I had to take a shuttle to the shuttle. 0/5

A Car is a car. It was clean and nice. Pricing was normal. It was your people. Kind. Friendly. Considerate.

Process of getting shuttle etc is not clear. Also they ran out of cars for non prepaid reservations.

The pickup situation from LAX was unacceptable for families with young children as it was so inconvenient. There should be warnings for it. The staff were absolutely rude and unfriendly. Car was not what I thought and cars condition was poor. I will never again book Ace. I am also really disappointed that Kayak even offers this company for rentals

Liked; Oscar - the guy who checked me out and the van drivers. Disliked: 1) it took over 2.5 hours from getting on the airport shuttle to getting in my car; 2) car smelled like smoke for the entire trip; 3) lack of communication with facility; 4) the condescending expectation that “everybody has their insurance documents on their phone” and the resultant cost of liability insurance (that I oreviousky declined) that I had to pay for (I know it is a law that we have it - it is the expectation that I could access the documents online/from another city that was appalling); the long wait because the facility didn’t have our full-sized car ready and they didn’t offer us a larger (or smaller!) car; it ended up being more costly - time and money - to rent from ACE than it would have been from the Big 4 Car companies.

I reserved a car rental just to be told upon pick up that I could not drive the car out of state unless I paid more money. The extra fees was not on the initial contract reservation and it did not state I could not drive the car out of state. Ace car rental is a scam!

Great car. It might have needed wheel balancing. Enthusiastic and positive sales and roadside telephone service.

Fair prices ,easy drop off. Shuttles were overwhelmed at pick up

I was overcharged by $200

Price was way higher than advertised Shuttle took forever and it was sloppy

Bad experience, they asked $500 for deposit but never told you, they charge over $20 if you use Debit Card, they won’t honor insurance that i bought through Kayak so I have to pay extra for insurance again. I would not book car rental again from them. Be careful.

It was good

I like the rate. I did not like that my insurance card had to be presented because my insurance card lives in my personal vehicle. This was the first time renting a car that my I had to present the insurance card to rent the car. Also I was not happy that the car insurance i paid for on the web site was not accepted by Green Motion. i had to purchase additional insurance to rent your vehicle. I also did not like that once inside the rental facility the line stated "U-Save" and not Green Motion. Please clarify that it is the same agency in the future.

Place is a dump, which immediately raised concerns, but the big issue was the agent's trying to upsell constantly. Specifically, they insisted on providing us "collision only" coverage at $23.99 per day unless we could provide them with the declarations page on our insurance coverage. Being a Saturday the insurance company was closed we had a real problem. My wife was eventually able to find an email from the company confirming our coverage with the deductibles (which was what they were really after). We got it resolved, but only after escalating to a supervisor. What we observed with the other customers was more of the same thing - hard sell. Not surprising given the rates, but we won't be coming back. Their hours are 8AM-6PM. If you return off hours there is a different procedure and a fee (I think that it's $22.50) for the drop off. This wasn't a problem for us, as we arrived promptly at 8AM and were quickly processed. But it's another issue.

The company closed at 4pm. I did not get a chance to rent at Green Motion due to flight delay.

It was disastrously terrible. All of it. The car includes

They don’t accept Cc insurance so instead they eat you alive with fees. Also, they don’t have A shuttle back to the airport and they aren’t open 24 hours a day. Stay far away from then and use a normal company. These guys are shady.

Customer service was very bad and the people behind the counter. They were extremely rude.

Unfortunately they apparently don't accept credit card insurance (perhaps it was in fine print somewhere, but I didn't see anything during booking) so I was forced to pay for their very expensive insurance. This raised my costs from $40 to over $200 for 3 days. Even if it WAS technically my mistake, this imbalance in costs feels intentional on their part and like a slightly dishonest way to do business.

It may be wise to not allow this company to transact on kayak as their business practices are questionable at best. Issue: 1. Unexplained transportation, till you arrive in LAX, that consists of a lengthy bus ride and shuttle to arrive at the car rental location. 2. This business does not inform and does not allow its customers to use the coverage on a credit card for insurance. 3. This business does not accept the kayak insurance that is advertised as a way to save time and money, 4. Does not accept private insurance and says the deductibles are not high enough. 5. These practices leave a customer with the only option to accept and pay a higher rate than the kayak car insurance. 6. Thankfully, while attempting to understand the reasons why this information was not shared and while attempting to remedy these issues, a gentleman entered the building saying he just experienced a tire blowout, had to change the tire on his own as they would not respond to his calls and wanted another car to which they initially responded they he would have to pay for the new tire and another rental - deplorable. Please stop predatory companies such as Economy Rent a Car from operating on your website. At a minimum, I am requesting a full refund for this reservation that was not used.

Took a long time to get the car. First of all, there shuttle only comes to remote rental car center near LAX. You need to take a bus to get there. Then you take there shuttle to get to their office. It took me almost an hour to get the get and be on my way. There were two agents working the desk and they were really helpful but, the whole process was slow. I had to wait a long time.

I had called in a couple of times to clarify drop off and shuttle times and was told the location was closed until 5am. So I dropped my party off at the airport for 4:15am then went back to wait at the rental car location to return the vehicle. Because of timing I pre booked an Uber car to pick me up at 5:20 to hopefully get me back to the airport in time for my 7am flight. To my surprise the rental car location drop off was actually open despite what I was told on the phone. So I was able to return the car and get on a shuttle before 5am. So I ended up cancelling my Uber and paying a cancellation fee. The stress of trying to ensure vehicle return, getting to my flight and then wasting money to book an Uber because of bad information over the phone is annoying.

Great experience , no hassle , friendly staff, great car, highly recommend.

Had to wait over an hour for a car and could not get the category I paid for. Fox was awful.

Booked with Europcar and it was very quickly cancelled by the supplier as they didn’t have any cars. Disappointing.

They scammed me for insurance wich was already stated i have. Terrible

Bad. Got cancelled right after I booked it.

Communication is a real problem for this company. They don’t answer their phone or return calls. I tried multiple times over a two day period. Their “Live Chat” option online is apparently un-manned. Never got a response. Dropoff was a nightmare for me.

They ran out of vehicles and did not call me to let me know. I wasted an entire morning with them and ended up with no rental car.

The worst experience I have ever had, when we arrived at 4pm they were already closed, I called customer service and they couldn't resolve anything, I had to rent a car somewhere else and when I go the next day to pick up the car I had rented they told me They had canceled my reservation and were sold out. I don't recommend it at all.

There were 2 other guests in front of me upon arrival so i expected a bit of a wait as there was only one person who was at the terminal to assist with the rentals. Once it was my turn i realized that the older woman who was helping guests was very slow and very rude. I would have waited for someone else had ANYONE else been available. The lady did not have the vehicle i requested so i had no choice but to take a smaller vehicle. I was not happy with that but she made it worse that she was unsympathetic and just rude overall. When i dropped off the vehicle, the woman that helped me was very nice and polite so not all employees are rude; just the older woman.

I arrived to LAX at 10pm to find out this place closes at 4pm. I was stranded at LAX.

Great little rental c company. They have good prices, clean vehicles, and the staff was amazing. When I got there they said I'd have to pay an extra $13/day for California's liability insurance but it's not actually extra, as kayak includes that in the prices they show you when you first search.

I wasn't able to rent there because of Local renter restrictions.

I took an Uber instead of the metro and then the shuttle. It was quicker and $18. The cost was affordable. When I got to the rental place, I had a pleasant experience until talk of insurance. She tried to sting arm me into getting their insurance. I held my ground and refused. My personal insurance covers a rental. My experience was no longer pleasant and her attitude changed. The car was small but fuel efficient and was a great value for the $. Drop off was quick, pleasant, and easy. A shuttle took us straight to our departure. It would be great if U-Save expanded to Hawaii.

The staff was really nice. Barry was very informative and made sure all my questions were answered.

The old saying you get what you pay for must be true after picking up the car we drove it 59 miles turn the car off went to make a purchase came back out. The car would not start. We were in Glendora California so we had to wait an hour For your LAX location to have another driver. Bring us another car. . Obviously we had a dead battery. Yes, the price was fantastic but I would’ve rather had a car that did not break down on us

Horrible customer service when picking up

It takes too long to get Service. The line was terrible to get to the counter.

Pros:

Te staff was great at all time

Cons:

The cost seems a little bit higher even understanding the Audi brand all fleet

Pros:

The people at silver car were very friendly and nice and gave us a ride to another rental car service ( Hertz )

Cons:

I will never book with kayak again, there was no fine print stating that I had to be over the age of 22 so when we got to silver car with all of our luggge expecting to get a car we were turned down because of age requirements!!! There was also no way for me to get my 48$ back from what I put down on the rental because I booked through a 3rd party app. So yeah KAYAK y’all suck . Go to HERTZ

Pros:

Great experience

Cons:

They demanded I install an app or my reservation would be cancelled the day before I left. I cancelled.

Great Service nice and very clean van i use van for 5 day it was awesome staff is excelent all people at state van rantal very professional great very vvvvvvvvvvvv HAPPY

My experience with State Van Rental was ok. The attended was professional and explained there process. What could have been better….. an updated van. I like how the attendant came and picked us up and drop us right off at the drop off area for our flight. In my next travel if a van is needed I will use them again.

We got to the office to drop off the van we rented at 7:35am and the office was closed. We had to wait for the manager to get there. Who arrived at 7:45am, and the everything worked out fine and seamless, but we got a little nervous because no one informed us the wouldn't be working.

Pros:

The car wasn’t in a perfect condition but was ok.

Pros:

Lindon was Super helpful and friendly when I called ahead to confirm the reservation AND the day of! We’ve worked with other companies, but will be returning to State Van rental because of his excellent customer service

Cons:

It would have been better if they had high-ceiling or Promaster cargo vans

Pros:

Helpful and friendly staff. Smooth experience.

The facility was dingy and the pick up and drop off processes were over complicated and extremely slow. My experience was fine but at least a third of the other customers ahead of me had issues with their reservation. The car itself was fine and the price was good, but I feel like I won a lottery of sorts and I don't think I'll choose them again.

This was legitimately the worst experience I have ever had renting a car in my entire life, and I have rented easily 100 cars. The staff was highly unprofessional, coughing, and snorting in my face the entire time, one of the employees lit a joint in the office while I was trying to understand what the first employee was wanting me to do. This was the worst part. They made me, call my insurance and send multiple forms of paperwork via email at 5 o’clock on a weekday to them stating that I had collision coverage that was not commercial. Even though my insurance agent got on the phone with them stating that I had private rental car collision coverage, this would not suffice. They were trying to scam me into purchasing their collision coverage that they offer. They clearly work on commission. It was an absolute nightmare so much so that I was texting the chat on Expedia to get my reservation that was nonrefundable, canceled. I ended up working with Expedia and getting the reservation canceled , leaving in an absolute sweaty mess after almost 2 hours standing there, trying to get an understanding of what they were demanding of me that has never happened before at any other car rental agency in my life. I would run as fast as you can from this company, it was priceless car rental, also known as 24 seven rent a car. Literally, run.

Pros:

Girl at check in was nice

Cons:

No license plate on car. Drop off was either pay $15 or wait 30 min for airport shuttle. Unprefessional way to do business

Good: We got a car for the quoted price. All the paperwork was e-mailed promptly. To note for improvements: I needed a subcompact but was given a full-size sedan. The garage entry and the car lot are poorly signed. Only 2 receptionists made it a long line. Garage cleanliness leaves up to be desired.

This is the worst car “rental” company. You probably will pay but never even get a car and you’ll call and no one will pick up the phone.

The rental location is terrible. It's a small office on a shady strip. The cars are on the roof of adjacent parking deck. The Guys who work there are really nice but the car was shady. It had no window fluid, it was a screech every time you turn. The back seat headrest didn't work. The list goes on... Just pay the extra money and go to a reputable place. This place is below low budget. Never again!

I don’t know. I never got to rent it. My flight got delayed and they cancelled my reservation and then closed. Luckily there were half a dozen places still open.

I liked and enjoyed the car. The pick up was the worse experience I’ve ever had renting a car. I was told I had to get collision and sign up, get a quote on the spot and pay for it to continue the rental process. Very strange that they don’t have that worked out already. The vehicles were in a shared parking lot. I wasn’t given the paper to hand off to the attendant to receive the vehicle so I had to go back and get it. They only have one shuttle bus so if you miss it you have to wait an hour for the next. It was AWEFUL. I willl never use this company again.

Not good at all!. They didn't give the car we booked or hoped for early and and made us wait 5 hours yo get a inferior SUV vehicle eventually. We got Charget Hellcqt for 5 hours, if that helps!!

A very ugly degrading experience. The facility was filthy dirty. Zero customer support over the phone. I’d rather pay more money than to ever go through this again.

There were extra fees and costs that are not clearly disclosed when I first booked the car. It was a long wait to get the car, and the guy who I gave the car back to was not very friendly. I wouldn’t recommend them

If you are NOT American, do NOT use this booking company. They do not accept non American care insurance and will charge an additional 55 USD per day at the counter or refuse to rent to you, even if your car insurance covers rentals. Totally useless to me.

Did not find the bus to even get to the car rental

The price I liked very much. I will rent from them from now on.

Never got car. Refused to rent to us without having/buying more insurance than what we purchased at time reservation was made. Extremely unhelpful employee, two other customers were in there dealing with the same issue at the same time. Also was told to take a shuttle to the pickup lot that according to shuttle driver they do not have a contract with.

The routes car rental company management is absolutely mess . We went there at 2.45 pm and didn’t get our car till 4pm and we were only customers they were dealing with . No pick or drop from airport as mentioned, we had to take Uber which costed us extra $25 . The car rental process is not streamlined and manager there when complained had no sympathy/empathy that why is taking so long . I would not recommend this place to anyone

Pros:

The representatives were very nice. I received a prompt call from a very nice person after my complaint about my experience. I was refunded the extra $10.00 I had been charged to get me to the airport in time to catch my flight.

Cons:

Hidden charge - about $4.50 more than quoted by KAYAK. I had to pay $4+ for the inconvenience of waiting longer (they only run every 15 min) for a shuttle; than having to wait 15 mins for another pick up to take me to the car rental. The car was old and smelled. The carpeting was coming away from the floor.

Pros:

Price and the convenience of renting. No hassle and queues

Cons:

Car was not well maintained. Stains on seats. Smell of cigarette smoke

Pros:

The staff is amazing

Cons:

They mixed up my pick up time. I was scheduled to pick up my vehicle at 12 noon, they had me picking up at 2pm. She was adamant about this 2pm pick up time until I showed her my reservation on my phone. After this got worked out, she told me that they not only didn't have the vehicle I requested, they only had one vehicle on site- a gigantic minivan, which isn't ideal for city driving. When returning the vehicle they drop you off about a mile away from the shuttle because, in our driver's words "We don't pay to enter the parking lot" A mile walk carrying luggage at the end of the trip isn't how you want to end a trip.

Pros:

The price

Cons:

Got a very dirty car. My pickup appointment was delayed by half hour due to short staffing. When returning the vehicle, i was treated poorly by staff. They weren't attentive in any way. Received a discount but i had to prove the vehicle was dirty...soo glad i took a video.

Cons:

Took me over 40 minutes to get a car. First car I got had broken trunk lock. Instead of replacing this car, stuff starts to guide me how should I close this trunk. Overall, if you want cheap car, this is the place to go. If you want normal service, I wouldn't recommend this place.